Click here for our holiday shipping schedule.

FAQ

FINDING PRODUCTS AND PLACING ORDERS

How do I find the items I'm looking for?

You can browse through the site or use the search option. The search option is located at the top of every page of our online catalog. When you find an item that interests you, click the name of the item to see its detail page.

What if I want an item, but it is on backorder?

We strive to maintain adequate stock levels. However, occasionally we may run out of or run low on a particular item. Inventory quantities for each item are shown on the detailed item description pages. You may proceed with your order even if we don't have enough on hand to fulfill your order right away. We automatically ship backordered items as they become available.

How do I place an order?

Placing an order with us is fast and easy! Once you've found the items you would like to purchase, simply click on the Add to Cart button then the Purchase button within the basket page. Next follow the instructions on each page.

How will I receive order confirmation?

After completing the purchasing process, you will see a confirmation page with your order number. Please print this page for your records. We will confirm your order via email. To check the status of your order at any time, login to the site and then click on Order History link within the My Account page.

What if I have a problem while placing an order?

Although most online orders go very smoothly, occasionally you may experience some bumps in the road. If you are not sure about what to do next to complete your order, try beginning at your shopping cart by clicking on cart from the top toolbar menu. In most cases, you'll get back on track and easily complete your order. If you continue to have trouble with your order, please contact the Angels Rescue Customer Service team at 1-877-320-0621 or via e-mail at cs.angelsrescue@summitmg.com.

How do I place a rush order if I need my items prior to an event?

If there is a specific in hands date for your order or you need it to be rushed to you as soon as possible, please contact the Angels Rescue Customer Service Team at 1-877-320-0621 or email cs.angelsrescue@summitmg.com.

BILLING INFORMATION

Will I be charged tax?

At this time, only residents of the following states within the U.S. will be charged sales tax on their orders: Florida, Georgia, Illinois, Maryland, Virginia, Wisconsin and Washington D.C. Sales tax will be entered automatically when you place your order.

What forms of payment do you accept?

We accept American Express, MasterCard, and Visa.

When is my credit card charged after I've placed a backorder?

Your credit card is charged when the backordered item becomes available and the order is shipped. We will not charge your credit card until the entire order, - including both in-stock and backordered items, is complete. The backorder portion will be shipped as items become available at no additional charge.

Why am I being asked to re-enter my credit card information?

As part of our continuing efforts to protect your sensitive payment information, we follow various industry standard guidelines. As part of these guidelines, the system will require you to periodically re-enter your credit card number in order to maintain the highest levels of end-to-end protection for your transactions.

SHIPPING INFORMATION

When and how does my order ship?

We ship exclusively with UPS and offer a variety of shipping options.

When will my merchandise ship?

  • If merchandise is in stock at our warehouse, your order will ship within 48 hrs.
  • If merchandise is shipped from an off-site warehouse or is a drop-ship item, please allow 3-4 weeks for shipment.
If merchandise is on backorder, it should show an expected delivery date on-line. This is the date the item is expected to be in stock in the warehouse. Your order should ship within 24 hours of that date. If a date is not shown, or you need the product for an event, please call your Angels Rescue Support Representatives at 1-877-320-0621 or email cs.angelsrescue@summitmg.com.

How can I track my orders?

Once you have purchased your items, you will receive an e-mail confirmation of your order containing your order tracking number(s). To track your order you can click on the provided tracking information link at the bottom of your receipt page, call UPS at 800-742-5877 or track your orders online at www.ups.com.

What is Best Value Shipping?

Best Value Service utilizes the reliable strength of the UPS network in conjunction with ďlast mileĒ delivery services provided by the US Postal Service. Transit times are comparable to First Class Mail plus one day.

What if I need to ship an order to an international address?

International shipping is not an option. We only ship within the U.S. (to all 50 states)

RETURNS AND EXCHANGES

What is your return policy?

Should it become necessary to return any product, call Angels Rescue Customer Care at 1-877-320-0621 Monday - Friday 8:30AM - 6:30PM EST to obtain a Return Authorization number (RA#). Unauthorized returns without an RA # will not be accepted. All returned product must be complete and include all components of the item being returned, such as cables, adapters, etc.

Shipping Damage

Inspect all packages immediately upon receipt. You may refuse delivery of a damaged package. All damages, shortages or errors must be reported to Summit within one week of receipt of the package. Please have the order number ready when you call so that Summit Groupís Customer Care representative may file a damage claim with the carrier. Once the carrier has confirmed the damaged shipment, a replacement unit will be shipped at no expense to you.

Defective or Incorrect Product

Summit Group will replace defective or incorrect product if such product is reported to Summit Groupís Customer Care department within 30 days of receipt. After 30 days, contact the manufacturer and utilize the manufacturerís warranty that accompanied the product. Request a proof of purchase from Summitís Customer Care team before contacting the manufacturer. For product being returned within 30 days of receipt, if it shipped from Summitís warehouse, Customer Care will provide a Return Authorization number and have UPS issue a pre-paid call tag for return of the unit to Summitís warehouse. Return the product to Summit within 10 business days of receipt of the call tag and include all product components. Be sure to include the Return Authorization number on the outside of the return packaging. A replacement unit will be shipped at no expense to you once the defective or incorrect product has been received and inspected at Summitís warehouse. For product shipped directly from a supplierís facility, Customer Care will coordinate with the supplier to have the unit in question picked up from the customer. Once the supplier has received and inspected the returned product, a replacement unit will be shipped at no expense to you directly from the supplier. All components of the product must be returned.

Exchanges

If you wish to return or exchange an item for reasons other than damage, defective, or incorrect item contact Customer Care within 30 days of receipt of the product to initiate such a return or exchange. No returns or exchanges may be made after 30 days.

Customer Care will provide you with a Return Authorization number that should be included on the outside of the return packaging. To be eligible for credit or exchange, the product must be unused, in original packing materials, and include all components. Apparel that has been worn is not eligible for return. Merchandise not in conformity with these requirements will be subject to a reduced credit up to the full value of the product. Return the unwanted product to Summit within 10 business days of receipt of the Return Authorization number. It is your responsibility to pay for any shipping costs associated with the return. Retain the receipt from the carrier for your records.

Please note that all returns and exchanges for product that is not damaged or defective may be subject to a 15% restocking fee. Worn apparel items and any customized product shipped directly from the manufacturer are not eligible for return. For product shipped from Summit, credit will be issued once the unit has been received and inspected at Summitís warehouse. For items being returned to a supplier other than Summit, credit will be issued once the supplier has received and inspected the product being returned.

Refused Shipments

For product shipped from Summit, credit will be issued once the unit has been received and inspected at Summitís warehouse.

CONTACT US

Angels Rescue Customer Service
C/O Summit Group
280 Madsen Dr
Bloomingdale, IL 60108
PH: 1-877-320-0621 toll free
cs.angelsrescue@summitmg.com


Please click HERE to see a current list of states requiring sales tax.